Frequently Asked Questions
Everything you need to know about our premium balloons and accessories.
What makes Sempertex balloons different from other brands?
Sempertex is globally recognized for its high-quality, professional-grade latex balloons. Our products are made from 100% natural, biodegradable latex and are known for their superior elasticity, long-lasting flight times, and vibrant, consistent colors.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for time-sensitive events.
Can I return unused items?
Yes, we accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please note that for hygiene and safety reasons, we cannot accept returns on inflated or used balloons.
Are your latex balloons environmentally friendly?
Absolutely. Sempertex balloons are manufactured using 100% natural latex harvested from rubber trees. They are fully biodegradable and decompose at roughly the same rate as an oak leaf.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer wholesale pricing for professional decorators?
Yes, we provide bulk pricing and wholesale accounts for registered balloon artists and event planners. Please contact our support team with your business credentials to apply for a professional account.